RoboCat Casino - Player claims that payment has been delayed.

Ich habe vor einiger Zeit schon einmal bei diesem Online-Casino gewonnen. Damals war es zwar so, dass die Auszahlung sehr lange gedauert hat – aber weil ich währenddessen mit dem Geld weiterspielen konnte, war das für mich noch kein großes Problem.

Jetzt ist die Situation aber anders: Ich möchte nicht mehr weiterspielen, sondern mir meinen Gewinn endlich auszahlen lassen. Laut System ist die Auszahlung zwar „in Bearbeitung", aber es bewegt sich überhaupt nichts. Zudem kann ich das Geld nur in 500-Euro-Schritten anfordern, was den gesamten Prozess noch mehr verzögert.

Ich habe kein Interesse, monatelang auf mein eigenes Geld zu warten. Ich bin davon ausgegangen, dass ich hier in einem seriösen Online-Casino spiele, aber je mehr ich im Internet über dieses Casino lese, desto größer wird meine Sorge, dass ich am Ende all das Geld, das ich eingezahlt habe, einfach verloren habe – ohne jemals eine echte Chance gehabt zu haben, es mir auszahlen zu lassen.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Ich habe drei Auszahlungen beantragt:

500 € am 10.09.2025,

500 € am 11.09.2025,

500 € am 12.09.2025.

Bisher habe ich keine Auszahlung erhalten.

Meine Frage ist:

Werden diese Auszahlungen parallel bearbeitet, oder

muss ich bei jeder einzelnen Auszahlung erneut bis zu zwei Wochen warten?

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Nein ich habe immer noch nichts bekommen keine Auszahlung wurde bearbeitet Betrüger sind das alle glaub

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hallo Dominika,

vielen Dank für Ihre schnelle Rückmeldung und Ihre Unterstützung.

Gerne beantworte ich Ihre Fragen:

Ich habe bisher noch keine erfolgreiche Abhebung vorgenommen.

Die KYC-Verifizierung habe ich am Anfang erfolgreich abgeschlossen.

Meine Gewinne habe ich ohne aktiven Bonus erspielt.

Ich hatte bereits sehr viel Kontakt mit dem Casino bezüglich der Auszahlungen.

Ich freue mich auf Ihre weitere Unterstützung.

Mit freundlichen Grüßen

Ich habe noch mehr per email gesendet da vertrauliche Daten enthalten sind

Dear player, have you received any withdrawals at all since your last message? Also, have you made any new withdrawal requests in the meantime — and if so, when exactly and for how much?

Nein ich hab immer noch nichts bekommen die Auszahlungen vom 10.09.25 und 11.9.25 und 12.09.25 sind immer noch in Bearbeitung ich will und möchte nicht mehr so lange warten das ist das schlimmste online casino

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Martina ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Firat99,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite RoboCat Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear Firat99,

We kindly inform you that we are currently reviewing your request and the appropriate department has been notified and is actively addressing the matter.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Thank you for your patience and understanding.

Kind Regards,

Robocat Casino team

Was Gibs den da zu prüfen seit dem 10.09.2025 könnt ihr das mal erklären oder wollt ihr mit euren Standard Nachrichten die Leute einfach hinhalten

Dear Firat99,

I hope this message finds you well.

We are pleased to inform you that your withdrawal requests totaling 1500 EUR have been successfully completed.

Kind Regards,

Robocat Casino Team

Ich hab gerade Bestätigung bekommen das es abgeschlossen wurde und mein Geld innerhalb 3 Werktage ich werde mich melden sobald das Geld auf meinem Konto ist

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Firat99,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martina