RoboCat Casino - Player claims that payment has been delayed.

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Dear STAVROS1969,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

εχω εντυπα για επισυναψη αλλα ο συνδεσμοσ δεν λειτουργει

παρακαλω οπωσ μου αποστειλατε ενα εμαιλ να σασ αποστειλω ολα τα εντυπα και τισ συνομιλιεσ

Update after one week of waiting: The casino is delaying the process significantly, but they have finally processed my first withdrawal of 500 EUR to my bank account and unlocked the withdrawal option. I have immediately submitted a new request for another 500 EUR to keep the maximum allowed queue active (3 pending requests). My remaining balance is 33,506,16 EUR and my VIP status is still downgraded to VIP 1. Given their extreme delays, please keep this complaint OPEN until the full amount is settled."

Update: The casino has processed another withdrawal of 500 EUR today . I have immediately submitted a new request for 500 EUR to keep the maximum allowed queue active (3 pending requests).

My remaining balance is 33.006.16 EUR and my VIP status is still downgraded to VIP .please keep this complaint OPEN until the full amount is settled."

Update: The casino has processed another withdrawal of 500 EUR today 19-09-2026. I have immediately submitted a new request for 500 EUR to keep the maximum allowed queue active (3 pending requests). My remaining balance is 32,506.16 EUR and my VIP status is still downgraded. Please keep this complaint OPEN until the full amount is settled."

Dear STAVROS1969,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Mediator,

Thank you for your message. Thanks to the pressure from this complaint, the casino has started processing my withdrawals and I have received a total of 2,000 EUR so far (4 withdrawals of 500 EUR each).

However, the issue is NOT fully resolved. My remaining balance is still 32,506.16 EUR, and my VIP status remains manually downgraded to VIP 1. Because of this downgrade, my withdrawal limits are strictly capped at 5,000 EUR per month. At this rate, it will take me over 6 months to get all my money.

I currently have 3 more pending withdrawals of 500 EUR each in the queue. I request to keep this complaint OPEN and active until my remaining balance of 32,506.16 EUR is fully paid out, as I am afraid the casino will stop paying me if the case closes. Thank you for your ongoing support."

Update :Today 29-09-2026 : The casino has processed another withdrawal of 500 EUR today, just one day before the deadline. I have immediately submitted a new request for 500 EUR to keep the maximum allowed queue active (3 pending requests). My remaining balance is 32,006.16 EUR and my VIP status is still downgraded. Please keep this complaint OPEN until the full amount is settled.

Additionally, I want to formally report that the casino is not even respecting its own VIP 1 limits. Although my account was downgraded to VIP 1 with a monthly limit of 5,000 EUR, it has been almost a full month and I have only received 2,500 EUR in total. They are artificially freezing the pending requests for 8 to 10 days each time, just to process them at the very last minute before the Guru deadline. This proves that they are intentionally restricting the flow of my 32,006.16 EUR balance far below the stated monthly limits. I request the mediator to push the casino to speed up the process."

Dear STAVROS1969,

Thank you for keeping us updated throughout the complaint. I fully understand your concern, especially considering the significant balance remaining in your account and the fact that, under the current withdrawal limits, receiving the entire amount may take considerable time.

However, based on the information available, the casino appears to be processing your withdrawals periodically. You have confirmed receiving €2,500 so far, with the latest €500 payment processed on September 29, and each payment has been received within the standard 14-day withdrawal waiting period that we apply before intervening in delayed withdrawal complaints.

While we understand your dissatisfaction with the downgrade of your VIP status and the resulting lower withdrawal limits, we cannot require the casino to maintain or restore a particular VIP level. At this stage, we also do not have evidence that the casino is refusing to pay your legitimate balance, as withdrawals continue to be processed.

For these reasons, we will now close the complaint. We strongly recommend continuing to submit withdrawal requests in accordance with the applicable limits and keeping records of all payments.

Should the casino stop processing your withdrawals and any individual withdrawal remain pending for more than 14 days, please contact us again and we will be happy to review the situation based on the new circumstances.

I understand that this may not be the resolution you were hoping for, particularly given the amount still awaiting withdrawal. Thank you for your patience and cooperation throughout the complaint process.

Best regards,

Jean

We’ve reopened this complaint at the request of STAVROS1969.

Dear STAVROS1969,

It has come to my attention that you are experiencing some delayed withdrawals. I'm sorry to hear of your negative experience with RoboCat Casino.

Please give us an update, a screenshot of your withdrawal history, and screenshots of your communication with customer support regarding the reasons for the delays.

Dear Mediator, thank you for reopening my case. Thanks to the pressure from this complaint, the casino has started processing some payments again. My current remaining balance is exactly 29,006.16 EUR. I currently have two active pending withdrawals of 500 EUR each in my account. I request to keep this complaint OPEN and active because the casino only processes payments when they feel the pressure from Casino Guru. If this case closes, they will slow down or stop my payouts again. once a gain Please keep this case OPEN as the casino is reacting only due to your intervention." Thank you for your ongoing support and assistance"

Please provide a screenshot of your withdrawal history so we can the amount, date it was requested and current status.

Dear Mediator, as requested, please find attached the screenshot of my current withdrawal history from my casino account. My remaining balance is exactly 28,506.16 EUR, and I have 3 active pending withdrawals of 500 EUR each in the queue. Thank you for your ongoing assistance in keeping this case open and helping me recover my legitimate winnings."

Update: The casino processed another withdrawal of 500 EUR today. My current remaining balance is exactly 28,506.16 EUR. I have successfully kept my queue active with 3 pending withdrawals of 500 EUR each. Please keep this case OPEN and active as the casino is processing my funds only due to the pressure from this complaint."

We're glad to hear that another withdrawal has been processed. Please update us within a week. Also, please provide another screenshot of your withdrawal history in a higher-quality image.