The player from Austria registered and verified his account, made deposits, and played without bonuses. After winning €750 from his recent deposits, his withdrawal request resulted in the cancellation of his winnings, leaving only €100 in his account. He seeks clarification on why this occurred.
Rizzio Casino - Player’s winnings have been confiscated.
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Current status
Waiting for Casino Guru to reply
6d 8h 18m 6s
Rizzio Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
2 days ago
Translation
I registered and verified my account. I submitted all the required documents, and the order was confirmed. I made deposits and used bonuses, but lost everything. My balance was zero, and there were no active bonuses left. Then I deposited €50 twice, without using any bonuses, to play for real money and won €750. When I requested a withdrawal, all my winnings were canceled, and only €100 remained in my account. I don't understand why. My account was verified, I didn't use any bonuses, and I don't know the reason.
Thank you so much for your help.
Automatic translation:
Public
Public
17 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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Public
17 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rizzio Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Do you have access to your player's account?
- Would you be able to share a screenshot of your deposits with timestamps as they appear in your player's deposit history?
- Would you be able to share a screenshot of your bonuses with timestamps as they appear in your player's bonus history?
- Could you please share with me your communication with the casino regarding the issue, or other supporting evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
