Rise of Bets Casino - Player’s winnings have been confiscated.

Subject: Winnings confiscated by manual staff adjustment after withdrawal request — rule 1.11 applied twice

Complaint text:

I am filing a complaint against Rise of Bets casino for confiscating €1,218.22 in legitimate winnings by manually adjusting my balance after I submitted a withdrawal request.

Here is the exact sequence of events from my official transaction history provided by the casino:

I had an active bonus on my account while depositing

At 17:26:14 I cancelled the bonus myself — recorded as CANC_BONUS with a deduction of €37.50. This confirms rule 1.11 was already applied and executed at that moment.

I continued playing with my real money balance only

At 17:30:53 — more than 4 minutes after bonus cancellation — the casino system accepted a win of €1,218.22 with no flags or restrictions

At 17:34:56 I submitted a withdrawal of €1,000.00

The casino then performed a manual balance adjustment — recorded as MAN_ADJUST -€1,175.25 — with the note "GENERAL BONUS TERM 1.11" applied by a staff member

My withdrawal was cancelled and all winnings confiscated

Why this is wrong:

Rule 1.11 was already applied at step 2 when I cancelled the bonus. The €37.50 deduction is proof of this. The casino cannot apply the same rule a second time to winnings generated after the bonus no longer existed.

The win was accepted by the casino system automatically with no restriction triggered. Only after I requested a withdrawal did a human staff member manually intervene and confiscate my winnings. This was not an automated system enforcement — it was a deliberate manual decision made specifically at the point of withdrawal.

Nowhere in the casino's terms does it state that a deposit made during an active bonus is permanently treated as bonus funds even after the bonus is cancelled and the penalty deducted. This rule was never disclosed to me and is being applied retroactively.

I have already filed a complaint with the MGA. I have my full official transaction history exported from the casino as evidence, showing all timestamps and the MAN_ADJUST entry.

I am requesting the release of my winnings of €1175.25.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rise of Bets Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible?
• Was your account verified recently or in the past?
• Would you be able to forward the game history file so I may review it directly instead of screenshots? Send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas