Rioplay Casino - Player claims that payment has been delayed.

Hello dear Guru team,

On January 1, 2026, I deposited 100 euros and received a 100% welcome bonus, with a maximum payout of 10x and a wagering requirement of 35x.

I fulfilled the €7000 wagering requirements 100% and had a balance of approximately €700. After that, I continued betting and had a real money balance of €7000.

I have noted this as payment.

My account has been successfully verified.

I received an email from the casino about it.

The casino confirmed to me via email that 500 euros are paid out daily.

500 euros have already been transferred.

After that, all payouts were cancelled and refunded to my account.

Please do not close this complaint until the remaining 6500 euros have been transferred.

I have a bad feeling that the casino is now playing for time.

Live chat just told me that internal checks need to be carried out on my game session.

But these have already been done, as 500 euros have already been paid out.

Thanks

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Dear Tuscani090283,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello, the casino is still not paying out after more than 48 hours instead of 24. Every €500 withdrawal is taking longer and longer. This isn't right when the casino advertises and confirms via email that withdrawals will be processed after 24 hours, which isn't true.

Hello dear Guru team,

After more than 72 hours of waiting for a payout, the payout is cancelled with the explanation that SEPA Instant Banking payouts have been deactivated and are not available until further notice.

I urge you to take action on this case now! Thank you.

Hello dear Guru Team,

Six days ago, the casino asked me to deposit using Bitcoin so that I could withdraw to Bitcoin, as they claimed that due to technical problems, withdrawals via instant banking could no longer be processed.

I deposited with Bitcoin 6 days ago, and according to the casino, I'm allowed to withdraw €2000 in one go because I couldn't withdraw for a few days. I requested a withdrawal via Bitcoin, but it's been repeatedly canceled for days now, always with the same explanation (technical problems, we're working on it).

The casino is not paying out winnings even though the account is fully verified and the deposit and withdrawal were both made in BTC. The casino repeatedly apologizes with standard messages and has been assuring customers for days that the payout will be processed in a few hours, but then, day after day, the casino cancels the payout.

Hello dear Guru team,

After a long time, rioplay is now paying out 500 euros per day; 1000 euros are still outstanding.

Dear Tuscani090283,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello dear Guru team,

6000 euros out of 7000 euros were paid out; according to the casino, there were technical problems, which is why the payout was repeatedly canceled by the casino.

500 euros will be paid out tomorrow and the remaining 500 euros the day after tomorrow.

I will let you know when all payments have been processed.

Thanks

Hello, everything has been paid out.

Greetings

Dear Tuscani090283,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

Casino.Guru