RioAce Casino - Player believes that their withdrawal has been delayed.

I made an account today, at 8:00 PM. Before making a deposit, I verified it. I made a deposit with Visa for €120, without getting any bonuses. Since I was losing money, I went to 250. I said, "Make a withdrawal and see how long it will take." I went to make a withdrawal and there was no Visa in the methods. I entered the conversation and asked her how to make a withdrawal and she told me about verification since I had already made one. I go back in to make a withdrawal, I see Neteller, I make an account and I go to make a deposit of €20 and it wouldn't let me. The withdrawal methods, the only known one was Neteller. I go back into the conversation, I asked her about a withdrawal, how to do it. And she told me you have to play your money 3 times, that is €360 and you have played €177... I deposited €120, I got it back for €160, after I had lost about €30.. then I tipped €20, I lost €170, then I got it back for €330.. and in the end I am at €250... that is, I must have played at least €300 and more... she didn't answer me how I will make a withdrawal... by the way, I haven't received a bonus... help me with the scammers

Dear alxias79,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

The thing is that they don't tell me how to withdraw..you haven't understood the problem..they want me to play and lose the money..there is no withdrawal method...I deposited with visa, and there is no visa withdrawal...they don't let me withdraw with Neteller...and then they tell me that I have to wager the amount I deposited, without getting bonuses, and I have definitely wagered it...they are scammers...find me a solution

They won't let me make a withdrawal.

.that's the problem..and other companies delay the withdrawal...but they don't let me..do you understand???they don't let me withdraw and they find excuses...the amount is in my account and they don't let me withdraw it

Dear alxias79,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

They are scammers... You make a deposit with visa, their terms include withdrawal with visa, and when you win there is no withdrawal with visa or neteller... only with cryptocurrencies... scammers...

Dear alxias79,

Could you kindly confirm the total amount you have deposited so far?

Additionally, please note that in order to request a withdrawal using a new payment method, a minimum deposit must first be made using that method. This step is necessary for verification purposes, as it helps the casino ensure that the payment method belongs to you. Supporting documents may also be required to complete this process.

Thank you for your cooperation.

Best regards,

Nick

I deposited €100...with visa...without a bonus...and while I had spoken to customer service before making a deposit...if I could withdraw with visa, and I had also done verification...And in the company's terms because I had read them they had withdrawals with,,visa...when I went to make a withdrawal I found that they only had withdrawals with cryptocurrencies and neteller...I wanted to make a deposit with neteller and the system wouldn't let me...so they answered me.

.are they scammers?yes or no???these

Dear alxias79,

Can you please advise why is it not possible to deposit with it - do you receive some kind of error?

Additionally, did you try to use crypto deposit/withdrawal as well?

Awaiting your response.

Regards,

Nick

Dear alxias79,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
Casino.Guru