RichBet Casino - Player's withdrawal is significantly delayed.

Hello,

I made a withrawal 6 days ago and I still did not get my money.

they are telling me for 4 days that my withrawal is a high priority but clearly they are lying.

they are clearl in breach of their Term & Condition as it is mentionned 24hours for treatment of the withdrawals.

6 days is totally un acceptable. Could you please help me to get my money ?

thank you

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Dear Noogii,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas