RichBet Casino - Player’s withdrawal has been delayed.

Dear Casino Guru Complaints Team,

I am submitting a formal complaint against RichBets regarding my delayed withdrawal of NZ$1,410.

On 7 November 2026 at 11:55 AM, I submitted a withdrawal request through Neteller, which I also use for deposits. However, my withdrawal remains in "Processing" status.

According to Clause 7.9 of RichBets' Terms and Conditions, withdrawal processing can take up to 24 hours. My withdrawal has now been pending for five days, exceeding the stated processing timeframe.

I have contacted RichBets Support numerous times through email and live chat, but I have repeatedly been told to wait.

Initially, support informed me that my withdrawal had been escalated to their Finance Department. However, on 11 November, I was given a different explanation that the delay was due to payment providers and mandatory security and compliance checks.

I was previously informed that my account was fully verified and that there were no issues with my withdrawal. I have not received any requests for additional verification documents.

During my latest live chat on 11 November, support again confirmed that my withdrawal was pending and under review but failed to provide a specific reason for the delay or an estimated payment date.

I also experienced an unexpected reduction in my account balance despite not placing any bets since submitting my withdrawal. RichBets later attributed this to currency conversion and confirmed that the balance had been corrected.

I am extremely concerned about the repeated delays, inconsistent explanations, and lack of transparency from RichBets.

Requested Resolution

I respectfully request Casino Guru's assistance in investigating this matter and contacting RichBets to obtain the release of my outstanding NZ$1,410 withdrawal to my Neteller account.

I would also appreciate clarification regarding why RichBets has exceeded its advertised 24-hour withdrawal processing timeframe despite my account being fully verified.

I have screenshots of my withdrawal request, RichBets' Terms and Conditions, email correspondence, and live chat transcripts available as supporting evidence.

Thank you for your assistance.

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Dear rock124,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center