Richard Casino - Player’s withdrawal has been delayed.

This site refuses to pay your winnings until you provide proof of who you are, like all photos taken and sent to them of your bank card with your name and the number on the card and expiry date and need to send pics of both sides for some reason then they want your proof of ID like your license and must be clear to read your details like your address and everything else on it and if that’s not enough you need bill of some description sent to you with your name and address on it and if all 4 corners are not visible it will be rejected if they say it’s to blurry rejected and on and on and on so I wasted about 3 days to try and make them happy with what I could supply them with and they just kept on rejecting my withdrawal so the $12000 I won and they refused to give me I gave it back to them playing maximum bets on purpose knowing I was kidding myself thinking they would do the right thing so what ever you do make sure you get them on live chat and ask what you will need to get to withdraw and get all done before you start playing otherwise they will give you a hard time getting your money I wasted around $3000 of my own money so in the end about gladly took $15000 and didn’t have to send me any documents to prove who they were anyway very greedy people

Dear waynergreenwood,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Is any withdrawal currently pending in your casino account?

Looking forward to hearing from you.

Best regards,

Tomas

Dear waynergreenwood,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.