The player from Australia successfully withdrew $1015 from Richard casino but later found his account closed and is unable to access his funds. Although he has provided evidence of his deposits and previous communication about the withdrawal, the casino has not been responsive to his concerns.
Richard Casino - Player's account has been closed and funds are missing.
Opened
Current status
Waiting for Casino Guru to reply
6d 23h 10m 12s
Richard Casino
Safety Index 9.2 Very highCase summary
Discussion
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58 minutes ago
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58 minutes ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Is the casino claiming that you never had an account with them at all, or was it simply closed?
- Did you create a second account with Richard Casino after you lost access to your original account?
- Have you contacted the casino from the original email address regarding the missing withdrawal, and if so, did you receive any response?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
