Richard Casino - Player's account has been closed and funds are missing.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is the casino claiming that you never had an account with them at all, or was it simply closed?
• Did you create a second account with Richard Casino after you lost access to your original account?
• Have you contacted the casino from the original email address regarding the missing withdrawal, and if so, did you receive any response?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hi Attila,

I have another urgent update showing how Richard Casino is acting in complete bad faith to avoid paying me my $1,015.

Frontline agent Ethan just emailed me again. He subtly hinted at 'scams or fraud' simply because my account has a keyboard typo. He then asked me a ridiculous question: to confirm if I can log into the misspelled, non-existent email inbox—even though his own supervisor called me on the phone and admitted they know the email is a typo and that they have my $1,015 balance.

The casino is openly playing games. They have my valid government ID, they have my cryptographic Apple Pay tokens proving I own the depositing device, and they have admitted they are holding my $1,015 cash winnings. Yet, they are using a standard frontline copy-and-paste script to stonewall me over a spelling mistake.

I request that Casino Guru fast-track this ticket to their corporate headquarters immediately. If their system cannot change a username, they must be forced to process a manual bank wire or crypto payout to my verified identity. Thank you.

Hello,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hi Mediator,

I am writing to provide another immediate update. The female supervisor from Richard Casino just called my phone for a second time.

During this call, she explicitly questioned why I had stopped replying to their support desk emails. I looked her in the face over the phone and told her directly: I stopped replying because her frontline agents (Ethan, Romeo, Gabby, and David) are repeatedly copy-pasting the exact same questions and running my case in circles.

I informed her that I will no longer engage with their repetitive email scripts and that I am strictly waiting for their upper management to authorize a manual backend payout of my $1,015 to my verified identity.

I am keeping this fully documented on the public board so it is completely clear that I am active, verified, and refusing to let them run down the holiday clock with empty loops. Thank you

Please be aware that the volume of messages you have posted in this thread makes it challenging for us to navigate the issue effectively. We understand your frustration and eagerness to resolve this matter, however, when a substantial amount of information is provided that is not directly related to the core of the issue, it inadvertently slows down our resolution process. In future instances, we kindly ask that you present your responses in a concise manner and only when requested. Thank you for your understanding.

Thank you for the additional information and I apologize for my late reply.

Could you please clarify the following:

• When did you first realize that the email address registered on your original casino account contained a typo?
• Did you contact the casino immediately after discovering the incorrect email and ask them to correct it?
• Could you please forward your communication with the casino regarding the incorrect email address and your attempts to recover the original account?
• Do you have any evidence showing that the casino confirmed the $1,015 balance belongs to the account registered under the incorrect email address?

You can forward the relevant communication and evidence to attila.g@casino.guru.

Thank you for your cooperation.

Best regards,

Attila