Rich Gringo Casino - Player's winnings are confiscated.

Hello!

My withdrawal was confiscated because I played with bonuses. As I understand too many times. This casino sends me promos a few times a week, and sometimes I use them. It was the first time I met Playthrue and requested withdrawal and received an email about my winning confiscation. I don't understand why casino send me bonus codes to use if the winnings are confiscated then.

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Dear aolegf, Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please advise if you redeemed any free bonuses from this casino in the past?

Was your account, including the payment method, fully verified?

I have checked the general bonus rules and this is what I found (here):Only one bonus can be activated at a time. The deposit bonuses cannot be combined.

If you have recently played with real money, and the latest free bonus was activated after your real money play, kindly send any relevant supporting evidence to karla.m@casino.guru . I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. Karla M.