Rich Casino - Player’s winnings have been capped.

I deposited the money to play the bonus offered, I did not realize that there were 100 euros from the free diocates for which they paid me 100 euros (right), I managed to win 3000 euros and I asked for withdrawal, they only gave me 100 euro of the day before and they denied me everything else that I find written because I played with deposit bonuses, try to do something because I played a lot there and never won anything, thanks

Dear blazagatic,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please forward any relevant communication along with your bonus history to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good day, the win was obtained after depositing my money and obtaining bonuses, the decision is very disheartening and unfair to me, even if the 100 euros of the day before were left they had not to calculate and eliminate them but since they had to pay, between other for the first time after having left a lot of money, they decided to judge like this and I repeat it is not fair, by now I have resigned myself and I no longer play with them

Have you saved, by any chance, your bonus history and any relevant communication?

Unfortunately I was too angry and I deleted everything, I should have saved and asked you for help right away, I was wrong, but I consider their behavior unfair

You have deleted the communication, but the bonus history should be visible inside your casino account. Please send me a screenshot. Thank you very much.

Dear blazagatic,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.