Revolution Casino - Player’s withdrawals are delayed due to verification.

I have 3 withdrawals for $750 each that were made May 10-11-12 (2026) I won $26000 may 25 and was triggered on may29 for kyc verification. I sent all documents that were requested may 30 and have not received any updates since. I’ve sent several emails asking for updates only to receive generic emails in response woth no actual timelines to when my verification will be done or if there is anything wrong with the documents I have submitted.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings you are trying to withdraw?
• Did you accumulate your winnings with or without a bonus?
• Which documents have you submitted to the casino for verification?
• Have any of your documents been reviewed and approved by the casino's relevant department?
• When was the last time you were asked to submit a document for account verification, and which document was it?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I won the money on slots and no bonuses were used. I think I recently got verified although I didn’t recieve an email confirming it. The 3 withdrawals I had pending were cancelled on their end and the funds were added back to my balance. I have since made 3 more withdrawals on june 24-25-26 and am now waiting for those

Thank you for your reply.

• Can you see any confirmation of successful verification directly in the verification section of your casino account?
• Which payment method have you selected for the withdrawal requests that are currently pending in your account?
• When was the last time you communicated with the casino regarding the verification of your account and the payment of your winnings? Please forward me the most recent conversations that may be relevant to the investigation of your case at veronika.f@casino.guru.

Dear Marcom855,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru