Revolution Casino - Player's withdrawals are delayed and under question.

I have had a very bad experience with this casino regarding withdrawals. I have had to follow up more than 20 times, and there has been no valid reason provided for the repeated delays. At this point, I am starting to feel that this situation may not be legitimate.

I have won USD 6,592.50, and according to the casino’s policy, I am allowed to withdraw USD 500 per request, with a maximum of three pending withdrawal requests, and withdrawals are supposed to be processed within three working days. Unfortunately, all of my requests have exceeded this timeframe and are still pending, without any serious action from the support or finance teams.

I am requesting a definitive timeframe for when I will receive my funds. I would also like confirmation that my funds are secure, as I am extremely worried about their safety.

Please advise if this is a legitimate casino and provide guidance on how I can receive my money promptly.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Mhulaibi, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Revolution Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please clarify when exactly you requested your withdrawals? 
• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Dear Katarina

Thank you for your response. Please be informed that the casino has transferred USD 1,500 — the remaining balance is now USD 5,092. I’ll let you know if there are any delays.

Dear Mhulaibi, 

thank you for the update.

Have you received any additional payments, please?

Is casino communicating with you?

Looking forward to your response,

Katarina

Hi, I’ve been waiting for my withdrawal for 8 days now. I received only USD 1,500, and I still have a remaining balance of USD 5,092 that hasn’t been paid out. The support team has replied, but I haven’t been given any valid reason for the delay

Dear Katarina,

I have three pending withdrawal requests totaling USD 1,500, and my remaining balance is USD 3,592.50. I have contacted support more than ten times and sent several emails . It has now been almost 10 days without any valid reason for the delay.

Dear Mhulaibi,

thank you for your reply and updates.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear Mhulaibi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru