Revolution Casino - Player's withdrawals are delayed.

Good morning, once again, RevolutionCasino is late approving withdrawals, and I have three pending. They're not meeting their deadlines and are just making excuses.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested these withdrawals?
• Do I understand correctly that you have made successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina

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Thank you for your patience, and stay safe.

The withdrawals were requested on June 28, 29, and 30. Three withdrawals were made, as they do not allow more than €500 per request per day.

Yes, I've made several withdrawals in the past. Most of them have had problems managing them within the parameters they themselves indicate. Now their excuse is that there are several of them, which slows down the process. I've long suspected that this casino is more of a Ponzi scheme than a real casino. They simply copy and paste their responses, and they don't resolve anything via chat or email.

Thank you for your reply. Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed? Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?

I don't remember the date of the last successful withdrawal, but it was processed within the three business days indicated. The method was the same. They're still processing the three withdrawals from my complaint. Many days have passed, and they haven't even responded through this channel. It's a disgrace.

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I've received the withdrawals. It took exactly three weeks. We can close the complaint. However, the resolution has taken a while, and I still don't agree with the way they're handling this. Thank you.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Rociflin,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Kristina