Revolution Casino - Player's withdrawal request is delayed.

Casino name: Revolution Casino

Description of the issue:

On 09/05/2026, I submitted a withdrawal request for €3,500 via Revolut. The casino has a daily withdrawal limit of €500 per 24 hours.

It has now been 5 days and my withdrawal is still marked as 'under review'. I have contacted their live support multiple times and each time I receive the same generic response: that the finance team is working on it and they cannot provide a specific timeframe.

My account is fully verified. All wagering requirements have been completed. There is no legitimate reason for this delay.

I have also filed a complaint with Casino Guru on 14/05/2026.

I am requesting AskGamblers to mediate this dispute and help me recover my funds of €3,500.

Player username: Adrian

Withdrawal amount: €3,500

Withdrawal method: Revolut

Date of withdrawal request: 09/05/2026

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Revolution Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account blocked, or is it accessible to you?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus? What specific wagering requirements are you referring to?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I didn't play with the bonus, I played normally with real money at casino slots

Thanks for your responses and explanation of the situation.

• Did the casino process any payouts since your last post?
• Is our intervention on your behalf still necessary?

Please let me know.

Dear Adrian1233,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru