Revolution Casino

Case summary

The player from Italy encountered an issue that prevented her from withdrawing money from the casino, as an error message appeared during her attempt. The Complaints Team reached out for clarification regarding her previous withdrawals, KYC verification, and the nature of her winnings. However, due to a lack of response from the player, the investigation could not proceed, leading to the rejection of the complaint.

Discussion

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Anna61

Bronze

Italy

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1 year ago

When i try to withdraw appair this and it doesn't allow me to withdraw

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Veronika

Complaint Resolution Center Deputy Team Lead

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1 year ago

Dear Anna61,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you made any successful withdrawals before?

Have you passed the full KYC verification?

Did you accumulate your winnings with or without a bonus?

Have you contacted customer support as suggested in the error notification you see when you attempt to withdraw your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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Veronika

Complaint Resolution Center Deputy Team Lead

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1 year ago

Dear Anna61,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Veronika

Complaint Resolution Center Deputy Team Lead

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Revolution Casino - Player's withdrawal request is blocked.

Player stopped responding

Amount: €916

Case summary