The player from Poland had been waiting for a withdrawal of 700 PLN for two weeks, which remained in processing status. He had contacted customer service multiple times without resolution. The issue was resolved after the player received his payment.
Revolution Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: 700 zł
Revolution Casino
Safety Index:Above averageCase summary
Discussion
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9 months ago
Translation
Hello. On 17/03/2025 I won 700 PLN and since then my withdrawal has the status of being processed. I have contacted customer service three times. And there is still no withdrawal.
I won this money from free spins with 30 or 50. After using them I had an amount of about 7.50 PLN. I turned it over 40 times having the amount of 162.70. From this amount 30 PLN was taken from me and I was left with 131.80 of my money already credited to the basic balance. Then I played for some time and recorded 500 PLN. I deposited 57 PLN and recorded to the sum of 700 PLN. Nobody asked me for verification, there is still information that my account does not require verification. I am sending you all screenshots for confirmation
Thank you very much
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9 months ago
Dear Krzysztof343,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Revolution Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- When was the last time you were in contact with casino support?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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9 months ago
Translation
Hi, It's my first time playing at this casino. I've just talked to customer service. Here are some screenshots of that conversation. 
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9 months ago
Translation
Hello, I received my payment today. Thank you very much for your help and greetings to the entire Casino Guru team.
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9 months ago
Dear Krzysztof343,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
