The player from Greece had won 250 euros but experienced difficulties withdrawing her winnings, as the casino had blocked her account and had not processed her payout in three business days. The Complaints Team had requested additional information regarding the account blockage and extended the response time for the player. However, due to a lack of communication from the player, the complaint was closed without further investigation. The player was informed that she could reopen the complaint in the future if she chose to resume contact.
Revolution Casino - Player’s winnings have been confiscated.
Closed
Our verdict
Player stopped responding
Amount: €250
Revolution Casino
Safety Index:Above averageCase summary
Discussion
Public
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8 months ago
Translation
I've won 250 euros since Monday, they're making fun of me, they blocked my money, even though they told me I haven't received it in three business days, and they also blocked my page...
Automatic translation:
Public
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8 months ago
Dear 1976koukoumanou,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Revolution Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate - why did they block your account at all? I will be waiting for your reply patiently.
Best regards,
Nick
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7 months ago
Dear 1976koukoumanou,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Nick
Casino.Guru
