The player from Germany faced withdrawal issues at Revolution Casino, where they had requested three withdrawals totaling €1,480 two weeks prior. Despite regular contact with customer service and assurances that the finance department was working on it, the withdrawals remained pending without a clear resolution. The issue was resolved after communication with the Complaints Team, leading to the player's confirmation that their complaint had been resolved.
Revolution Casino - Player's winnings are delayed.
Resolved
Our verdict
Case closed
Amount: €25,000
Revolution Casino
Safety Index 7.9 Above averageCase summary
Discussion
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11 months ago
Translation
Good evening. I have an old account at Revolution Casino and made a withdrawal in 2023. I've recently made a large profit after playing with the bonus in compliance with the bonus terms and conditions. I've requested three withdrawals (€1,480 in total) since June 25, 2025, one after the other. I contact customer service almost daily via chat, and recently the VIP manager and support via email regarding the withdrawals. Everyone is very friendly, apologizes for the delay, and thanks me for my patience. Verification is apparently not necessary. The finance department is working on it, and customer service has apparently already sent reminders. I'm already worried and don't know what to do to get my money.
Automatic translation:
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11 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and assist you effectively, could you please answer the following questions?
- What method did you use to request the withdrawals? Have you selected the same payment method as in 2023?
- Could you please send me a link or a screenshot of the bonus you activated and played with?
- What types of games did you play?
- Can you confirm whether you encountered any issues with your account prior to the withdrawals?
- Have you been given an estimated time frame for when your withdrawals might be processed?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Veronika
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Thank you for your patience, and stay safe.
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11 months ago
TranslationHello, thanks for the quick response.
- I used my Ethereum crypto wallet for both deposits and withdrawals. In 2023, I deposited from my bank account and withdrew to my bank account.
- I'd be happy to send a screenshot of the bonus. Can I do that via private message?
- I played slots like The Book of Ra, Big Bass Bonanza, The Valley of the Gods etc.
- There were no problems before the withdrawal, or rather before I requested the withdrawals.
- Although I asked several times, no estimated timeframe for processing was given. They said they were working on it and that the finance department had been informed by customer service that withdrawals would be processed on a priority basis.
Thank you again, I also hope that a solution can be found.
Best regards.
Automatic translation:
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11 months ago
Please forward me the screenshot of the bonus at veronika.f@casino.guru. Also, kindly send me all the communication between you and the casino customer support regarding the delay in processing your payment. Thank you for your cooperation.
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11 months ago
TranslationI've sent the required items. I've now received three payouts and am waiting for the rest.
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11 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear SnoopyDog,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
