The player from Greece had won 300 euros but faced difficulties in getting assistance from the casino. She had previously won 250 euros but felt blocked from accessing support, prompting her to voice her complaints publicly. She emphasized her need for her money. The issue remained unresolved due to a lack of response from her to the Complaints Team's inquiries, leading to the closure of the complaint for the moment. The Complaints Team remained available to assist if she chose to reopen the complaint in the future.
Revolution Casino - Player’s winnings are being confiscated.
Closed
Our verdict
Player stopped responding
Amount: €10
Revolution Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
11 months ago
Translation
I have won 300 euros again, no one serves me, I had won 250 before, I got to the point of complaining publicly, I am blocked everywhere, from all the pages, of course I found a way and played again and gave them my money, I just want my money, I need this money and I don't want them to make fun of me, I am very unhappy.
Automatic translation:
Public
Public
11 months ago
Dear 1976koukoumanou,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Revolution Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- Please specify why your account was blocked. Have you received an explanation from the casino? If yes, can you please send it to natalia.b@casino.guru?
- Did you pass the verification before you lost access to the account?
- Do I understand correctly that you created a new account at the casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
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Public
11 months ago
Dear 1976koukoumanou,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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10 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
Casino.Guru
