The player from Germany experienced issues after voluntarily blocking herself from the casino, as she continued to receive advertising emails and text messages, which led her to log back in and deposit again. Despite multiple complaints about unauthorized deposits and the advertising, her account was closed again without a refund of her deposits.
Revolution Casino - Player's account has been reopened despite self-exclusion.
Opened
Current status
Waiting for player to reply
6d 13h 20m 24s
Revolution Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
4 days ago
Translation
Hello, unfortunately I have to complain. I had myself blocked from the aforementioned casino, and this was done. However, I then started receiving advertising via email and text message. As is typical for someone with gambling problems, the trigger worked, and I was able to log back in. After the bonus was used up, I naturally deposited again, as I was caught in the cycle once more. Despite my multiple complaint emails, the account was closed again. The deposits, which shouldn't have been possible in the first place, were not refunded despite my requests. Furthermore, I never agreed to receive advertising emails, but they don't seem to care.
Automatic translation:
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10 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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10 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- When was the first time you requested your account to be blocked? Please forward the account closure request you sent to the casino, along with the casino’s response, to veronika.f@casino.guru.
- When exactly was your account reopened? Did you request the reopening yourself, or were you able to access your account without any action from your side?
- Has the casino informed you about a refund of your lost deposits?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
