The player from Austria had her account closed by Cleobetra Casino in 2024 after threatening legal action regarding her losses. Despite depositing 440 euros and attempting to self-exclude, she receives no response from the casino after her last email on June 19th.
Revolution Casino - Player’s account has been closed.
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Current status
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6d 21h 49m 34s
Revolution Casino
Safety Index 7.9 Above averageCase summary
Discussion
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3 days ago
Translation
Hello, I have a request: can you help me? I have a problem with a game.
I created an account at Cleobetra Casino 2024 and sent an email stating that I would involve lawyers if I didn't receive my money.
Then they closed my account out of fear.
Within a very short time, I deposited 440 euros and lost everything. I tried several times to close my account permanently via self-exclusion, but they didn't respond. My last email was on June 19th.
Could you help me get my lost money back? I'm not getting any response from the casino anymore. They're not replying to my emails at all.
Automatic translation:
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2 hours ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 hours ago
Dear Diana24;
Thank you very much for submitting your complaint. I'm sorry to hear about your problem.
- Have you informed the casino of your gambling issues at any point before depositing and playing?
- Was your account closed after you informed the casino of your gambling issues?
- Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at tomas@casino.guru
Thank you in advance for your cooperation.
Best regards,
Tomas
