Revolution Casino - Player’s account closure leads to delayed withdrawal.

The casino closed my account and initially canceled my withdrawals.

After multiple emails, the casino paid out 3,000 PLN, which confirms the funds were legitimate.

The remaining balance of 6,000 PLN was officially confirmed by the casino to be paid manually.

Despite this written confirmation, the payment has not been processed.

The casino stopped responding to emails and no payout has been received.

I am requesting assistance in recovering the remaining 6,000 PLN.

I can provide full email correspondence as proof

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Revolution Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you made any previous successful payouts from the casino?
• Was your account verified?
• Could you please share with me your communication with the casino regarding the reason your account was closed? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello Casino Guru Team,

I would like to confirm that Revolution Casino has already paid out 3,000 PLN from my winnings. However, the remaining amount of 6,000 PLN is still unpaid.

On 17 December, Revolution Casino informed me in writing that the remaining 6,000 PLN would be paid manually by their payments team as soon as possible. Since then, several business days have passed.

I have contacted the casino multiple times via email, but I have received no response and no payment so far.

My account was closed at my request, but the funds were already fully wagered and converted into real money. There were no active bonuses or wagering requirements at the time of withdrawal.

I am kindly asking for your assistance in contacting the casino and helping resolve this delayed withdrawal.

Thank you for your support.

Kind regards,

Patryk

Thanks for the explanation.

Has the casino processed the payout of the remaining winnings since your last post?

Please let me know.

I have provided the casino with all requested bank details (full name, IBAN, bank name and SWIFT code) on January 1st.

The casino confirmed that they are ready to process the refund.

I am now waiting for the payment to be sent.

Please keep the complaint open until the funds are received in my bank account.

Hello,

I confirm that the casino has sent the remaining 6,000 PLN and the funds have been successfully received in my bank account today.

The issue is now resolved from my side.

Thank you for your assistance.

Kind regards,

Patryk

Dear Gregorczyk,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru