Revolution Casino - Player claims that payment has been delayed.

Dear Madame/Sir, Guru(s)! 

I would like to share my issues with You about services of online Revolution casino. In the faith of transparensy and accountability I would like to ask your help assistance despereatly! I hope You, Guys can solve my complain(s)! I am ready to face to provide You any+more specific details or what else You need for next steping forward! Of course I am also ready to be cooperative with Revolution Casino support! 

My case:

My account "seems to be verified" , as casino site says in my account section. I didn't have to send any documents till now, nobody asked me, and I was able to make a withdrawal (app. 100.000 Ft) in 4th of March without any issues. 

Now, from 9.000 Ft payesafecard deposit I was able to get 2.5M Ft winnings, which is insane and I am hyper lucky! It started to happen from 14th of March. Non of any kind of bonuses were used from that time by me.

So after all, I have requested 3 active withdrawals on 14th, 16th and 17th of March. Each of them were 160.000 Ft, via bank transfer. This is the maximum amount of withdrawal per days by rules VIP 1 level (I want to be able to withdrawal approxiametly all of my balance by the way! ). As far as I can see each of them are still "under process" but their timeframes are passed back in days. 

I have already tried to figure out what's happening, or how can I participate constructively to finish pendig withdrawals with succes.

After several talks with online costumer support chat, days by days (unfortunatelly they are not responding letters of mine via email, till now, yet no), I felt desperate and saddness because what they said about whats going on, what's causing delay, I am sorry to say but they are not really transparent, for a thinking customer, like me. I have made transcripts of chats for secure reasons, because I started to be concerning.

I am a constructive and cooperative man, who is always ready to make efforts along rules to solve issues, but after all, when I said in chat I am not patient anymore and ask constructive soloutions, somehow I am not able to use online chat services now at all. 

Could you please get involved in my complain and help me to solve my cases? I would really appriciate that! 

Thank You for your replies in advance! 

B. R.

Ferenc

P. S. 

I have sent attachemnts in privat information section, I guess! 🙂

Dear Faribro,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Nick,

I would like to inform you with updates in my cases.

Finally, I have recieved email from support team, without any proper explanations about what causing my witdrawals process delay.

Their reply is incohernce, reffering differential obsactles like technical issues, busy financial department, website update, and they always ask me to be patience.

It's hard to say, but it seems like they are not working eventually my cases, and I won't able to get my money without complaint. That and they maked me upset, insomuch, I finally lost control above gaming and my casino account balance was gone. I deleted my last request, and just 2 of them are pending.

I would say I am not going to delete the other requests, until You are not interventing and contacting me.

Sorry for any inconveniences, what I have done, with deleting one of my 3 witdrawal requests.

B.R.

Ferenc

Dear Faribro,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Nick,

First of all I would like to mention what You do - support, assistance - is very useful, and I am glad to have you.

Inthemeantime I have to appologize because my case is no longer active.

After several talks with Revolution casino support I had a mental breakdown and I lost my control above playings, that means I have lost my all balance even with 3 of those withdrawals. I am sorry.

I have learned my own lesson about be patient, but I cannot stay away mentioning how Revolution casino support acted in my cases and pushed me into unsecure. There was a point when I have could believe they are not planning to do anything at all to pay out my winnings. I would say their purpose with players deposits and withdrawals is not fairly secure and transparent.

After all, my case can be closed and no need further actions.

B.R.

Ferenc

Dear Faribro,

I'm sorry to hear that you have lost your balance.

For any future withdrawals, regardless of the casino, please keep in mind that payments may take up to 14 days to be processed.

As per your request, I will now proceed with closing the complaint. However, please do not hesitate to reach out if you encounter any issues with an online casino in the future.

Best regards,

Nick