Retrobet Casino - Player’s withdrawal has been delayed and account access is blocked.

Casino paid me 200 out of my winning still owe me 1000 tried to make withdrawal 1 sum of 800 and another 200 first made withdrawal to transfer to bank was declined did again to transfer back on to card original methods of deposit i made 2 withdrawal transactions since they paid me the first time amount of 200 $ so I made the other 200 and 800 withdrawal attempt via the same way they paid me the first time and it was showing all good but after not receiving funds 2 days I started communicating with them however they kept feeding me excuses and more excuses until reached the point where I could no longer log in to my account, and currently still unable to log in the whole time they were satisfied keep waiting little but longer ans this is now problem deo m currently bank as in theyve released it from their end wh9ch was still not showing then theist excuses was mam you have no winnings and you have played all ur credits which was not true and at one point they even said my accident never had any winnings recorded on my account and its all documenta but they can't see mine

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Retrobet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• When was the last time you played in the casino with your balance?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas