Retro Bet Casino - Player’s winnings have been confiscated.

I deposited $35 NZD and claimed a free spins bonus. The casino adjusted my balance downward after the spins concluded. I then moved to a completely different game with my remaining balance and won $2,833 NZD. My promotions history page shows no active or uncompleted wagering requirements for this session, and the system marked previous items as completed/lost. Despite this, Retro Bet cancelled my $2,800 withdrawal and confiscated the funds, claiming a persistent bonus cap applies to an entirely separate, post-adjustment cash win. I am requesting a full restoration of my $2,800 NZD payout."

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Dear Dorsetro,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• What types of games did you play while the bonus was active? Did you mainly play one game, or did you switch between multiple games?
• Kindly describe your gaming style in more detail (for example, bet sizes, frequency of play, or any noticeable changes during the bonus play).
• Have you successfully completed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Karla M.