The player from Australia faces issues with withdrawing her winnings of 20,000, which were reversed due to the casino claiming she had a $10 bonus, a statement she disputes. She highlights that she has deposited a significant amount of money into the casino.
Retro Bet Casino - Player's winnings have been confiscated.
Opened
Current status
Waiting for player to reply
6d 14h 21m 37s
Retro Bet Casino
Safety Index 8.5 HighCase summary
Discussion
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Public
2 days ago
My winnings of 20k was reversed because the casino said I had a bonus of 10$ . This is not correct at all. And I deposit a lot a money into this
casino
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Public
9 hours ago
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Public
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9 hours ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Were you aware of playing with a bonus? If possible, could you please attach a screenshot of your bonus history?
- Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
