The player from Saskatchewan won 2000 CAD on Retrobet.com, but the casino only refunded his deposit of 600 CAD, claiming he has a duplicate account. He argues that if there were a duplicate account, he should not have been allowed to play or deposit 1500 CAD in one day.
Retro Bet Casino - Player’s winnings have been confiscated.
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Retro Bet Casino
Safety Index 8.5 HighCase summary
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1 week ago
I have won 2000cad on Retrobet.com online casino, but instead of processing the full amount they just given back to me what I deposited which is 600cad for the reason they said I have a duplicate account. First of all if I have a duplicate account they should have not let me play on the casino and blocked all the deposit i made. I deposited a total of 1500cad in 1 day. I manage to win 2000cad but then all of a sudden they rejected my withdrawal of 2000cad and only given back 600cad. Please help me claim my winnings and what I have deposited. Please. They also want to add that I claim a bonus with on my account which I really did not claim any bonus or any active bonus as I declined all the bonuses.
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5 days ago
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5 days ago
Dear Hardkulangot4013,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- Could you please specify whether you played from home using only a single device?
- Could you please advise if you have passed the KYC verification? Were you asked to submit any documents to the casino to verify your account and identity?
- Could you please clarify whether you played with bonuses in the casino or not?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
