The player from Australia had not received her winnings from Retrobet, despite her account being verified and a previous withdrawal having been made two weeks earlier. The casino continued to delay her current withdrawal by requesting additional documents without providing clear reasons. The complaint was marked as resolved after the player confirmed that her issue had been addressed. It was noted that the resolution was confirmed by the player, and the complaint was closed in the system.
Retro Bet Casino - Player's winnings are being delayed by the casino.
Resolved
Our verdict
Case closed
Amount: ??
Retro Bet Casino
Safety Index:HighCase summary
Discussion
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4 days ago
After many attempts retrobet has not paid my winnings, asking for more and more information after my account was verified and I also made a withdrawal 2 weeks ago , now they are delaying my withdrawal, asking for more documents. I have communicated with retrobet many times and they keep delaying payments , not giving reasons why. No bonus was used .
Retrobet casino is a scam. They make it impossible to withdraw
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yesterday
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yesterday
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- What types of games did you play to accumulate your winnings (e.g., slots, live casino games, or sports betting)?
- Did you accumulate your winnings with or without a bonus?
- Which documents have you most recently been asked to provide that are still pending verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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yesterday
Hi guys,
Issue has not been resolved, I have sent you all correspondence via email. Thank you ☺️ I am fully verified, they have already paid 1 payment but are dragging the next payment using stall tactics. Obviously looking for a way not to pay. No bonuses were used. I only have 1 account and no rules were broken.
Please help
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15 hours ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Mayz22,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
