The player from Austria was unable to set a deposit limit to block her account after requesting it since June 15th, and she received no help from the casino despite numerous attempts. She sought a refund of her deposits and felt that player protection was not being upheld. The issue was resolved by confirming that her complaint was marked as 'Resolved' in the system, and she was encouraged to reach out for future assistance if needed.
Retro Bet Casino - Player needs account closure and refund request.
Resolved
Our verdict
Case closed
Amount: €400
Retro Bet Casino
Safety Index 8.5 HighCase summary
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