The player from Austria attempts to withdraw €800 after using a bonus but faces a canceled withdrawal, leaving only €400 in her account. Casino support claims a maximum withdrawal limit applies, but she asserts this does not pertain to her situation and suspects a rule has been misapplied.
Retro Bet Casino - Player faces withdrawal issues with winnings.
Opened
Current status
Waiting for player to reply
6d 22h 37m 29s
Retro Bet Casino
Safety Index:HighCase summary
Discussion
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Public
21 hours ago
Translation
I deposited using a bonus and wagered it. I wanted to withdraw €800, but the withdrawal was canceled, and now there's only €400 left in my account. Support initially said it was a maximum withdrawal limit and sent a screenshot, but this limit only applies to withdrawals without a deposit. Then they said a rule had been broken.
Automatic translation:
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1 hour ago
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1 hour ago
Hello,
Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:
- Could you please send me a link or a screenshot of the bonus you activated and played with?
- Have you played with bonuses in this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Attila
