HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All46,075Opened953Not solved5,751Solved12,991Rejected26,380
Active filters: Casino:
Clear all filters
Case closed Our verdict

Unjustified complaint

Disputed amount: €6,500

BetFlag Casino - Player complains that he didn’t win anything.

BetFlag Casino
Safety Index:High Submitted: 20 May 2020
Case closed Our verdict

Unjustified complaint

Disputed amount: €25

Casino765 - Player is complaining about a No Deposit Bonus.

Casino765
Safety Index:Low Submitted: 20 May 2020
Case closed Our verdict

Other

Disputed amount: €100

PokerStars Casino - Player has been asked to provide documents for additional account verification.

PokerStars Casino
Safety Index:Above average Submitted: 20 May 2020
Case closed Our verdict

Unjustified complaint

Disputed amount: €1,500

Casoo Casino - Player’s request for self-exclusion has been ignored.

Casoo Casino
Safety Index:High Submitted: 20 May 2020
Case closed Our verdict

Player stopped responding

Disputed amount: €2,000

Casino765 - Player has been trying to close his account for two weeks.

Casino765
Safety Index:Low Submitted: 20 May 2020
Case closed Our verdict

Unjustified complaint

Disputed amount: ??

Gratorama Casino - Player is not able to create casino account.

Gratorama Casino
Safety Index:Below average Submitted: 20 May 2020
Case closed Our verdict

Unjustified complaint

Disputed amount: $350

True Blue Casino - Player’s winnings have been canceled.

True Blue Casino
Safety Index:Above average Submitted: 20 May 2020
Case closed Our verdict

Unjustified complaint

Disputed amount: £480

Marvel Casino - Player requests her deposits to be refunded.

Marvel Casino
Safety Index:High Submitted: 20 May 2020
Case closed Our verdict

Unjustified complaint

Disputed amount: €650

Hopa Casino - Player’s lost all his winnings.

Hopa Casino
Safety Index:Above average Submitted: 20 May 2020
Case closed Our verdict

Player stopped responding

Disputed amount: €1,500

El Royale Casino - Player is displeased with her withdrawal being split into two instalments.

El Royale Casino
Safety Index:High Submitted: 20 May 2020
Show more complaints (+10)
Showing 25,191 - 25,200 of 26,380 complaints
1...2,519 2,520 2,521...2,638
Go to pageof 2,638 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news