HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All42325Opened797Not solved5370Solved11982Rejected24176
Active filters: Casino:
Clear all filters
Case closed Our verdict

Player stopped responding

Disputed amount: $14,765

Vic'sBingo Casino - Player didn't receive her money after the casino closed her account.

Vic'sBingo Casino
Safety Index:Very low Submitted: 31 Aug 2019
Case closed Our verdict

Insufficient evidence from player

Disputed amount: €176

This Is Vegas Casino - Player is unable to withdraw his money.

This Is Vegas Casino
Safety Index:Very low Submitted: 30 Aug 2019
Case closed Our verdict

Insufficient evidence from player

Disputed amount: $175

Grande Vegas Casino - Player couldn’t withdraw his winnings.

Grande Vegas Casino
Safety Index:Below average Submitted: 30 Aug 2019
Case closed Our verdict

Insufficient evidence from player

Disputed amount: €1,620.3

1ACasino - Player has been waiting for his withdrawal for more than 2 months.

1ACasino
Safety Index:Very low Submitted: 29 Aug 2019
Case closed Our verdict

Insufficient evidence from player

Disputed amount: €1,000

Luckland Casino - Player complains that he didn’t win anything.

Luckland Casino
Safety Index:High Submitted: 29 Aug 2019
Case closed Our verdict

Insufficient evidence from player

Disputed amount: 100,402 руб

Bitcoincasino.io - Player was accused from fraudulent activity. His winnings were seized.

Bitcoincasino.io
Safety Index:Above average Submitted: 29 Aug 2019
Case closed Our verdict

Insufficient evidence from player

Disputed amount: €7,000

mr.play Casino - Player was accused of breaching bonus terms and conditions.

mr.play Casino
Safety Index:High Submitted: 28 Aug 2019
Case closed Our verdict

Insufficient evidence from player

Disputed amount: €5,000

Split Aces Casino - Player is unable to self-exclude from the casino.

Split Aces Casino
Safety Index:Very low Submitted: 28 Aug 2019
Case closed Our verdict

Player stopped responding

Disputed amount: Can$8,500

Royal Panda Casino - Player was blocked after successful verification.

Royal Panda Casino
Safety Index:High Submitted: 28 Aug 2019
Case closed Our verdict

Unjustified complaint

Disputed amount: $2,750

Slots of Vegas Casino - Player account was closed without any explanation

Slots of Vegas Casino
Safety Index:Above average Submitted: 28 Aug 2019
Show more complaints (+6)
Showing 24,161 - 24,170 of 24,176 complaints
1...2416 2417 2418
Go to pageof 2,418 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024

Casino Guru in other languages
Select language
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more