ReelDuck Casino - Player's winnings have been confiscated.

I played the welcome bonus here, and was very lucky. I played several slots, and did play different bet sizes. I did not break any rules of the bonus terms at all. My bet size didn't exceed the max allowed bet size. After I fully wagered 70k euros, because the bonus amount was 2k euros which had to be wagered 35 times, my bonus money was converted to cash money. I had an amount of 16069,95 euro, all real money. I withdrew the money. After over a week I received an email that my money had been confiscated and I couldn't receive any bonuses anymore due to breach of services. After several emails of me asking what rule I broke, and just bullshit answers from this casino, I have no more options than chasing this huge amount of money in every other way possible. I hope you can help me

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which slot games did you play while your bonus was active?
• Did you purchase any in-game bonus-buy features while wagering the welcome bonus?
• Have you completed the full KYC verification at this casino, or at least submitted any identity documents to the casino for the KYC process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika