The player from Poland is filing a formal complaint against Realz.com for the deliberate delay of his Jackpot winnings. He has three withdrawal requests pending since April 3rd, and after threatening to contact regulatory bodies, one was approved, revealing inconsistencies in the casino's previous excuses about withdrawal limitations. Despite this, the casino still withholds 4,000 PLN of his winnings, which he believes is a tactic to prompt him to gamble again.
Realz Casino - Player's withdrawal requests are delayed.
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4 days ago
am filing a formal complaint against Realz.com regarding the intentional delay of my Jackpot winnings. Since April 3rd, three of my withdrawal requests (2,000 PLN each) remained in a "cancellable" status for 12 days.
Today, after I informed the casino that I would be contacting regulatory bodies and ADR services, they suddenly approved one of the three pending withdrawals. This proves that their previous excuses—provided by agents regarding "technical limitations" and "only one withdrawal at a time"—were false and used as stalling tactics.
Despite this partial payment, the casino is still withholding the remaining 4,000 PLN from my initial Jackpot win, plus additional funds I have since requested. The remaining balance is still marked as "cancellable," which I believe is a deliberate attempt to encourage me to gamble back my winnings.
My account is fully verified, and the winnings are legitimate. I request mediation to ensure that Realz.com approves all my remaining funds immediately, just as they did with the first part once I issued an ultimatum. I have screenshots proving that their system is capable of processing multiple withdrawals simultaneously, contradicting their support's statements
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3 days ago
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3 days ago
Dear KRIS0981,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- Could you please confirm which verification documents you have already submitted and when?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
