The player from Germany has been waiting since March 3rd for Realz Casino to process his withdrawal requests, with no verification requested thus far. He finds the live chat unhelpful and seeks assistance in resolving the issue.
Realz Casino - Player's withdrawal is delayed at the casino.
Opened
Current status
Waiting for Casino Guru to reply
6d 13h 30m 22s
Realz Casino
Safety Index:HighCase summary
Discussion
Public
Public
4 days ago
Translation
Hi, Realz Casino isn't processing my withdrawal requests. I've been waiting in vain since March 3rd. Verification hasn't been requested yet, and the live chat isn't helpful. I need help resolving this again, please.
Automatic translation:
Public
Public
17 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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Public
17 hours ago
Dear Honeywife,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.
- Have you made any successful withdrawals before?
- Have you tried reaching out to the casino customer support to ask if it's necessary to provide any documents for the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
- What types of games did you play?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
