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Hi, Realz Casino isn't processing my withdrawal requests. I've been waiting in vain since March 3rd. Verification hasn't been requested yet, and the live chat isn't helpful. I need help resolving this again, please.

Hi, Realz Casino bearbeitet meine Auszahlungsanträge nicht. Seit 3. März warte ich vergebens. Eine Verifizierung wurde bisher auch nicht angefordert und der Live Chat ist nicht hilfreich. Ich benötige erneut Hilfe bei der Lösung bitte

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear Honeywife,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• Have you made any successful withdrawals before?
• Have you tried reaching out to the casino customer support to ask if it's necessary to provide any documents for the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika