RealSpin Casino - Player believes that their withdrawal has been delayed.

Hi

Made a withdrawal on the 13th of April. Went through all the KYC verification. Haven't been a time on when withdrawal will be completed. I just keep getting the same generic answer your withdrawal is been looked at it, it will take some more time , please be patient, it will be soon. It's the same answer every time. No update from anyone after a few emails sent also. Have seen reviews here and it's making me very nervous.

Dear Tony12,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hi Nick

Thanks for reply. After reading current reviews here I'm very nervous regarding this. That is why I had to write this up here. Can you do anything to help

Hi Nick. My withdrawal has been cancelled. It has been pending for 5 days but has now been cancelled and Money has returned to my account. I will withdraw again

I'm after sending in requested documents now and they won't accept them. Either though it what was required

I have now decreased my withdrawal would change anything but I doubt it will

I've done a withdrawal for 500 and it was immediately approved. I'm going to withdraw the 1500 now and see if that will be approved. I got notification or anything that my verification was completed either. So I'm not sure of the situation with this withdrawal

Still haven't received my withdrawal for the said 1500 which has been pending for 3 days now.

Just letting you know there has been no update. I keep getting the same generic answer when I go onto chat. The customer support email is non existent

Payment now settled you can close case

Thanks a million

Dear Tony12,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru