The player from Germany made a deposit on the Razed platform over three weeks ago, which was debited from his account but not credited to his player account. He faces accusations of making a mistake, despite having communicated with both his bank and the casino's support.
Razed Casino - Player’s deposit is not credited.
Opened
Current status
Waiting for Casino Guru to reply
5d 4h 22m 11s
Razed Casino
Safety Index:HighCase summary
Discussion
Public
Public
4 days ago
Translation
Good day,
I made a deposit on the Razed platform more than 3 weeks ago (since March 12th).
This was confirmed by me via TAN, but since this transfer had expired due to time constraints, I only noticed later that it had been debited from my account but not credited to the player's account.
This casino is accusing me of making a mistake, despite communication with my bank and their support. Please help me!
Automatic translation:
Public
Public
2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Razed Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any previous or subsequent successful deposits to the casino?
- How is the deposit recorded in the casino's records? Would you be able to share a screenshot?
- Have you deposited using the payment instructions found in the casino's cashier? Would you be able to describe the process of depositing in the casino?
- Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
