Razed Casino - Player’s account has been closed and funds confiscated.

My account was recently terminated with immediate effect, and a total balance of $15,906.05 which includes my $10,000 initial deposit was seized by the platform.

Razed claims I breached their Terms and Conditions by operating multiple accounts and engaging in 'prohibited advantage play. I have explicitly denied both allegations to their support team. I have never created or operated more than one account, and I have challenged them to provide any evidence of this, which they have failed to do.

Regarding the 'advantage play' claim, I am a math-oriented individual who uses cognitive strategies during play; I do not use bots, software, or prohibited tools.

Despite my professional and fact-based appeals to their support team requesting a manual audit of my account, I have received zero response. Seizing an entire account balance, including a substantial initial deposit, based on unproven and incorrect claims of multi-accounting, is a clear violation of fair gaming practices.

I am currently in the process of escalating this to the licensing authority as this conduct appears to be in direct breach of the compliance standards expected of a gaming operator. Your help is greatly appreciated.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Razed Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (which games and game providers) Have you participated in multiple games at the same time on multiple tables?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas