Ramenbet Casino - Player believes that their withdrawal has been delayed.

I received free spins upon depositing, but I could cancel them. However, I was unable to play the game eligible for this free spin bonus due to an error. To withdraw, I had to either complete the free spins game and pay 40x the amount earned from the free spins, or forfeit the free spins bonus. Since I couldn't play the game due to an error on the casino's side, I wanted to forfeit the free spins bonus and withdraw my money. However, it seems there is an error in forfeiting the bonus. It's been 20 hours, and no matter how many times I inquire, they just tell me to wait a while, which is pointless. This is a scam to prevent me from withdrawing. I've lost a lot of money at this casino, so this kind of scam is outrageous. Please listen to my complaint. Thank you.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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I am unable to withdraw funds. KYC and other procedures have been completed. I have made withdrawals and withdrawals in the past. Normally, funds are transferred to the withdrawal account within 24 hours of the withdrawal process, but I am unable to make this withdrawal process. This is why I believe it is a scam.

Dear chiichii,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear chiichii,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru