The player from Indonesia faced account closure and withdrawal refusal from Rakebit.com after requesting his first withdrawal of $55 USD. The casino claimed a violation of their Anti-Fraud Policy without providing clear evidence, despite the player asserting he had followed all rules. The player provided details about his gameplay and requested account reopening, but failed to respond further to the Complaints Team's requests for communication and documentation. Consequently, the complaint was closed due to lack of cooperation, with the option to reopen if the player resumed contact.
RakeBit Casino - Player's account is blocked and withdrawal is refused.
Closed
Our verdict
Player stopped responding
Amount: $55
RakeBit Casino
Safety Index:HighCase summary
Discussion
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1 month ago
Casino Name: Rakebit.com
Complaint Type: Account blocked & Withdrawal refused
Amount in Dispute: $55 USD
Deposit Method: USDC (Cryptocurrency)
Complaint Details:
Hello CasinoGuru Team,
I would like to file a formal complaint against Rakebit.com regarding an unfair account closure and refusal to process my first withdrawal.
Here is the full timeline of my case:
- I registered a new account on Rakebit.com a few days ago.
- First deposit: $30 USDC
- Second deposit: $10 USDC
- Total deposit: $40 USDC
- After playing normally, my balance increased to $55 USD.
- When I tried to make my very first withdrawal of $55, my account was suddenly permanently blocked.
Rakebit claims that I violated their Anti-Fraud Policy (sections 17.1–17.2), but they refuse to provide any clear evidence or explanation of what exact rule I allegedly violated.
I have:
- Never used multiple accounts
- Never used any third-party software or bots
- Never performed any chargebacks
- Never colluded with any other player
All my deposits were made using my own USDC, and I can provide full TxID (blockchain proof) if required.
My account was blocked exactly at the moment I requested my first withdrawal, and my funds are now being withheld without any clear justification.
I am respectfully requesting CasinoGuru’s assistance to:
1. Investigate this case fairly
2. Help mediate with the casino
3. Help recover my rightful balance of $55 USD
Thank you very much for your time and support.
Best regards,
[Egi]
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear Xp17,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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1 month ago
1. I played the game Legacy of Dead from the provider Play’n GO, and the game Presto from the provider Habanero.
2. Yes, I registered using my personal Gmail account.
3. I played with a bonus and lost, and I didn’t have any winnings at that time. Later, when I played without claiming any bonus, I did win.
I just want my account to be reopened. They need to acknowledge that I did nothing wrong. My account was even blocked after I hadn’t played for several days, which means it was suspended when I wasn’t doing any activity on their site.
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3 weeks ago
Dear Xp17,
thank you for your reply.
Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.
Kindly notify me here in the thread once the email has been sent.
Looking forward to your reply.
Katarina
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2 weeks ago
Dear Xp17,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
