RakeBit Casino - Player's account is blocked and withdrawal is refused.

Casino Name: Rakebit.com

Complaint Type: Account blocked & Withdrawal refused

Amount in Dispute: $55 USD

Deposit Method: USDC (Cryptocurrency)

Complaint Details:

Hello CasinoGuru Team,

I would like to file a formal complaint against Rakebit.com regarding an unfair account closure and refusal to process my first withdrawal.

Here is the full timeline of my case:

- I registered a new account on Rakebit.com a few days ago.

- First deposit: $30 USDC

- Second deposit: $10 USDC

- Total deposit: $40 USDC

- After playing normally, my balance increased to $55 USD.

- When I tried to make my very first withdrawal of $55, my account was suddenly permanently blocked.

Rakebit claims that I violated their Anti-Fraud Policy (sections 17.1–17.2), but they refuse to provide any clear evidence or explanation of what exact rule I allegedly violated.

I have:

- Never used multiple accounts

- Never used any third-party software or bots

- Never performed any chargebacks

- Never colluded with any other player

All my deposits were made using my own USDC, and I can provide full TxID (blockchain proof) if required.

My account was blocked exactly at the moment I requested my first withdrawal, and my funds are now being withheld without any clear justification.

I am respectfully requesting CasinoGuru’s assistance to:

1. Investigate this case fairly

2. Help mediate with the casino

3. Help recover my rightful balance of $55 USD

Thank you very much for your time and support.

Best regards,

[Egi]

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Dear Xp17,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina