RakeBit Casino - Pelaajan tili on lukittu ja kotiutuksia ei hyväksytä.

Casino Name: Rakebit.com

Complaint Type: Account blocked & Withdrawal refused

Amount in Dispute: $55 USD

Deposit Method: USDC (Cryptocurrency)

Complaint Details:

Hello CasinoGuru Team,

I would like to file a formal complaint against Rakebit.com regarding an unfair account closure and refusal to process my first withdrawal.

Here is the full timeline of my case:

- I registered a new account on Rakebit.com a few days ago.

- First deposit: $30 USDC

- Second deposit: $10 USDC

- Total deposit: $40 USDC

- After playing normally, my balance increased to $55 USD.

- When I tried to make my very first withdrawal of $55, my account was suddenly permanently blocked.

Rakebit claims that I violated their Anti-Fraud Policy (sections 17.1–17.2), but they refuse to provide any clear evidence or explanation of what exact rule I allegedly violated.

I have:

- Never used multiple accounts

- Never used any third-party software or bots

- Never performed any chargebacks

- Never colluded with any other player

All my deposits were made using my own USDC, and I can provide full TxID (blockchain proof) if required.

My account was blocked exactly at the moment I requested my first withdrawal, and my funds are now being withheld without any clear justification.

I am respectfully requesting CasinoGuru’s assistance to:

1. Investigate this case fairly

2. Help mediate with the casino

3. Help recover my rightful balance of $55 USD

Thank you very much for your time and support.

Best regards,

[Egi]

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Dear Xp17,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

1. I played the game Legacy of Dead from the provider Play’n GO, and the game Presto from the provider Habanero.

2. Yes, I registered using my personal Gmail account.

3. I played with a bonus and lost, and I didn’t have any winnings at that time. Later, when I played without claiming any bonus, I did win.

I just want my account to be reopened. They need to acknowledge that I did nothing wrong. My account was even blocked after I hadn’t played for several days, which means it was suspended when I wasn’t doing any activity on their site.

Is there any good news for me?

Dear Xp17,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear Xp17,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru