RakeBit Casino - Player's account has been closed with funds confiscated.

Hello,

I would like to submit a complaint against Rakebit Casino regarding the unjustified suspension of my account and confiscation of my funds.

I strongly deny any allegations of fraudulent activity. I have never engaged in multi-accounting, collusion, use of prohibited software, or any other behavior that would violate the casino’s Terms of Use.

However, my account was suddenly suspended, and my remaining balance of $1,000 was confiscated without any clear explanation or evidence.

When I contacted the casino, I received only generic responses referring to their anti-fraud policy (Section 17.1), but no specific details were provided about what I allegedly did wrong. Even after I formally requested clarification and evidence, the casino refused to provide any meaningful response and simply stated that their decision is "final" and the case is "closed."

This is extremely concerning, as it means the casino can accuse a player of fraud without providing any proof and use that as a justification to withhold funds.

I am fully willing to cooperate and provide any information necessary to prove that I did not violate any rules. However, the casino has made no effort to engage in a fair or transparent investigation.

Additionally, I would like to mention that prior to the account suspension, my balance had already been reduced from approximately $7,400 to $1,000 due to a supposed maximum cashout limit. After reviewing the bonus terms and conditions, I could not find any clear statement about such a limitation. The support team claimed that this rule is "self-evident," which I strongly disagree with, as such a restriction must be explicitly stated.

However, my main concern remains the unjustified account suspension and confiscation of my remaining balance.

To summarize:

My account was suspended without clear justification

No specific evidence of any wrongdoing has been provided

My remaining balance of $1,000 has been confiscated

The casino refuses to provide transparency or engage further

I kindly ask Casino Guru to assist in this matter and request that the casino provide concrete evidence supporting their accusations or release my funds.

Thank you for your assistance.

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Dear kai9nn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Rakebit Casino regarding the suspension of your account and the confiscation of your funds.

To better understand and investigate your situation, could you please provide the following details:

• When did you receive the notification of your account suspension?
• Did you receive any specific allegations or reasons for the suspension other than the generic response mentioned?
• Have you received any additional information about the supposed maximum cash-out limit beyond what you have already mentioned?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra

Thank you for your reply and for providing the previous details, kai9nn.

• Could you please advise which games you focused on (e.g., slots, live casino, sports betting, etc.)?
• Could you please provide a link or screenshot of the bonus that was granted to you?
• Could you please confirm whether you accumulated your winnings with or without an active bonus?
• Could you provide any additional communication you had with the casino? This may include screenshots, emails, or chat records. You can send all documents to petra.h@casino.guru or upload your screenshots directly to the thread.

Thank you again for your cooperation.

Thank you for your reply and for providing the previous details, kai9nn.

• Did you pass the verification before you lost access to the account?
• Were you informed at any point that the bonus terms and conditions remain applicable even after the wagering requirement has been completed?
• Could you please confirm whether your casino account balance was divided into real money and bonus money balances?
• Did the balance you continued playing with appear as "withdrawable"/"real money", or were your winnings still displayed in the bonus balance?

Thank you again for your cooperation.

Thank you for your reply and for providing the previous details, Kai9nn.

• I understand that your account has already been blocked, but is there any chance you could provide your game and betting history, if possible?
• Do you have any additional evidence that could support your claim?

You can send all relevant documents to: petra.h@casino.guru, or you may upload screenshots directly to the thread.

Thank you again for your cooperation.