RakeBit Casino - Player's account has been closed and funds are confiscated.

Hello, I would like to ask for your advice regarding an issue 🙏

Are you familiar with the platform Rakebit?

I previously deposited approximately USD 30,000 on this platform. After winning, I was able to withdraw around USD 60,000 without any issues, and I kept part of the profit in the account to continue playing.

Eventually, my account balance reached approximately USD 140,000. When I attempted to withdraw this amount, the casino began delaying the payment.

Their Telegram support repeatedly told me that my account was "under investigation," and this lasted for about 10 days.

After that, I received an official email stating that my account was permanently closed due to an alleged violation of their Terms of Use. As a result, USD 140,000 remains locked in my account and cannot be withdrawn.

My final actual balance was approximately USD 140,000. However, the screenshot I was able to save only shows a balance of USD 129,743.13, as I did not expect my account to be permanently locked and therefore did not capture the exact final amount at that moment.

I only played RNG blackjack (computer-dealt blackjack) and did not participate in any live dealer games.

I did use NordVPN to connect through Japan. This was because blackjack was only accessible from certain regions, and the website itself clearly stated that it is "VPN friendly." I did not attempt to conceal my identity for fraudulent purposes.

Additionally:

I did not create multiple accounts.

I did not engage in collusion.

I did not use third-party software.

I did not participate in any arbitrage group or unfair activity.

I would greatly appreciate any advice on how to proceed in this situation.

Are there any effective complaint channels, regulatory bodies, or public exposure strategies that might help?

If you have any experience or suggestions, I would be sincerely grateful 🙏

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Dear SamuelCheng123,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you are experiencing with your account at Rakebit Casino.

In order to better understand your situation and assist you effectively, could you please provide more details by answering the following questions:

• What specific reasons were given by the casino for the permanent closure of your account?
• Could you kindly clarify your use of a VPN, and did you previously discuss or obtain permission for this with the casino?
• Have you successfully completed the KYC verification process with this casino? If so, was all the information you provided, including your country of residence, accurate and truthful?
• Is it permitted for players from your country of residence to register and play at 1Win Casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra