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HomeComplaintsRajbet Casino - Player's winnings have been confiscated.

Rajbet Casino - Player's winnings have been confiscated.

Closed
Our verdict

Player stopped responding

Amount: 4,134 INR

Rajbet Casino
Safety Index:High

Case summary

The player from India had won 4434 INR but had 4134 INR deducted without any explanation after submitting a withdrawal request, leaving a balance of only 300 INR. She sought clarification on the missing funds. The Complaints Team had extended the inquiry period for seven days, but the player did not respond to requests for additional information. As a result, the complaint was rejected due to lack of communication.

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1 year ago

I won 4434 INR and I sent withdrawal request so automatic cut my 4134 INR without any reason and my Balance is 300 INR at the moment. So where is my 4134 INR


poor website very unfair behaviour

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1 year ago

Hello Akil,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rajbet Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise if your account is already verified and if yes, since when exactly?
  • Did you accumulate your winnings with real money or did you use a bonus?
  • When was the last time you spoke to the casino and what was it about?


Looking forward to your answer.

Regards,

Nick

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1 year ago

Account? Yes. and I playing bonus amount and I'm completely fully wager my amount after my real amount cut without any reason and I'm not any chat Rajbet at the moment I'm complaint first casino guru

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1 year ago

Hello Akil,

Please note that you should always contact the casino’s email support as the first point of contact. Could you kindly clarify the type of bonus you were using? Was it a no-deposit bonus, a deposit bonus, or another type?

I look forward to your response.

Best regards,

Nick

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1 year ago

It's a no deposit bonus but I wager complete after website cut my real amount . Wager complete and cut my real balance

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1 year ago

Hello Akil,

Please forward the bonus you used along with the betting history and the communication between you and the casino regarding this matter to nikolas.b@casino.guru.

Awaiting your response.

Regards,

Nick

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1 year ago

Dear Akil,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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