The player from India had won over 13,000 from a free bet and an additional 30,031 from slots, but the casino required a deposit of 15,016 INR before allowing him to withdraw his winnings. He believed this request was unjust and not stated in the terms and conditions of the free bet. The complaint was closed due to the player's lack of response to the Complaints Team's inquiries and reminders. As a result, no further investigation or resolution was provided at that time. The player could reopen the complaint if he chose to resume communication.
Rajbet Casino - Player's winnings are being confiscated.
Closed
Our verdict
Player stopped responding
Amount: 30,031 INR
Rajbet Casino
Safety Index 8.6 HighCase summary
Discussion
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1 month ago
Hi there
I have received a freebet which usually credit in account for vips or others reason win an amount of 1300+ from freebet and make 30031 from slots game and now they are asking for a deposit of 15016rs to withdraw this winning amount and there is nothing like in t&c of freebet this is just shit to get a deposit from a players winning i just wanted to withdraw my winnings that's it
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rajbet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you made previous deposits in the casino?
- Is your account verified?
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue to better support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Dear Arbaz143,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
