Ragnaro Casino - Player faces delayed withdrawals at casino.

Hi, das Ragnaro Casino hält sich nicht an die in Ihren AGBs stehenden Auszahlungslimits und Bearbeitungszeiten. Ich Versuche seit 5 Monaten mein Guthaben auszuzahlen und bisher wurden mir lediglich 5000€ ausgezahlt in dieser gesamten Zeit. Meine Verifizierung ist vollständig abgeschlossen worden und auch dies dauerte über 2 Monate.

Die Casino AGBs besagen eindeutig dass Auszahlungen innerhalb 72 Stunden bearbeitet werden und ich 7000€ pro Monat auszahlen kann. Die Realität ist jedoch dass ich jedes Mal mindestens 3 Wochen warten muss bis überhaupt beantragte Auszahlungen bearbeitet werden. Da ich nur maximal 3 gleichzeitig ausstehende Auszahlungen zu je 500€ haben darf, ist es faktisch unmöglich für mich als Kunde das angegebene Auszahlungslimit zu erreichen.

Ich bitte Sie um Hilfe und zu versuchen Kontakt mit dem Casino aufzunehmen damit meine Auszahlungen endlich bearbeitet werden.

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Dear Blizzard44888,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Are you currently able to access your account?
• Could you please clarify the exact date when you requested the withdrawal?
• Could you let us know how long did your last successful withdrawal took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hallo Attila. Ich kann mich in meinem Account einloggen. Die derzeit ausstehenden Auszahlungen sind seit 1. Juni ausstehend also 17 Tage heute.

Vorherige Auszahlungen haben bisher immer mindestens 2 Wochen gedauert und wurden immer nur bearbeitet nachdem ich unzählige E-Mails an Support geschrieben hatte. Von selbst wurden noch nie Auszahlungen bearbeitet.

Ich zahle immer mit Tether USDT aus.

Ich sage direkt dass sich dieses Vorgehen seit vielen Monaten so zieht ohne dass sich etwas verändert. Ich habe in meinem Account noch 27923€ zur Auszahlung und laut Casino AGB sollte ich 7000€ pro Monat ausgezahlt bekommen. Doch die Realität ist dass ich in mehreren Monaten gerade einmal kombinierte 5000€ ausgezahlt bekommen habe.

Ich hoffe Sie können mir helfen

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Blizzard44888,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Ragnaro Casino to join this conversation and assist in addressing the complaint.

Dear Ragnaro Casino,

Could you please provide your comments regarding this matter?

Thank you in advance for your cooperation and for sharing any relevant information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Wieso reagiert das Casino nicht?

Blizzard44888

I have tried to contact the casino repeatedly but have not succeeded. I am afraid there is little that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this is not a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints may encourage the casino to change its approach. If the casino decides to respond, we will reopen the complaint and notify you by email. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry I could not be of more help on this occasion.

Best regards,

Munya Shumba