The player from Arizona had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. We had advised the player that withdrawals could take some time to process, and might be delayed due to unfinished KYC verification or a high volume of withdrawal requests. We had extended the complaint resolution timer by 7 days, but the player failed to respond. Consequently, we were unable to investigate further and had to reject the complaint.
Raging Bull Slots Casino - Withdrawal of player's winnings has been delayed.
Closed
Our verdict
Player stopped responding
Amount: $2,260
Raging Bull Slots Casino
Safety Index:LowCase summary
Discussion
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Public
2 years ago
I was just checking never got email or any word letting me know when it comes. I was verified and also send 10$ with bitcoin to verify account. I did get 10 back. And it was approved by Manger alrdy. Seeing how long to send to my bitcoin wallet. Tyvm
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Public
2 years ago
Dear Paul87901,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
